Store Policy
Our store policy covers product details, materials, orders, shipping, returns, quality, payments, and cancellations.
Product Information
We strive to provide accurate product descriptions, images, and measurements for all Bann Signature products. Please note that slight colour differences may occur due to lighting and screen variations. Product sizes are measured manually, and a 1–2 cm difference is considered normal.
Material Disclosure
Bann Signature products are made using genuine cowhide leather or high-quality genuine PU leather, depending on the design. Material information is clearly stated on each product page to ensure transparency and informed purchasing decisions.
Order Processing
Orders are typically processed within 1–3 working days after payment confirmation. Processing times may vary during peak periods or promotional events.
Shipping Policy
Delivery times vary depending on location and shipping method selected. Estimated delivery timelines are provided at checkout; however, delays caused by courier services, customs clearance, or unforeseen circumstances are beyond our control.
Returns & Exchanges
We accept returns or exchanges for items that are defective or damaged upon arrival. Customers are required to notify us within 48 hours of receiving the product, along with clear photos or videos as proof. Items must be unused, in original condition, and include all original packaging.
Returns or exchanges due to change of mind, colour preference, or size selection are not accepted.
Quality Assurance
Each Bann Signature bag undergoes a quality inspection before shipment. Natural leather may have unique grain patterns or slight variations, which are considered part of its natural character and not defects.
Payment Policy
We accept payments through approved payment methods listed at checkout. All payments must be completed before orders are processed and shipped.
Cancellation Policy
Orders can only be cancelled if they have not yet been processed. Once an order has been dispatched, cancellations are not possible.